Refund policy

At Inti Candles, each candle is handcrafted with care to ensure the best quality for our customers.
Because our products are handmade and designed for personal use, we do not accept returns or exchanges once the order has been delivered.

However, we understand that accidents can happen during shipping.
If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@myinticandles.com with your order number and clear photos of the damaged item(s).

After reviewing your case, we’ll be happy to replace the damaged item or issue a refund if the damage occurred during transit.
Please note that:

• Refunds will be processed to the original payment method.

• We do not offer refunds or replacements for items reported after 48 hours of delivery.

• Shipping fees are non-refundable.

Thank you for understanding and supporting our small business!